I purchased this couch a few months ago, it was my favorite thing in my new (much smaller) apartment. Recently, some very naughty children were jumping on my couch and broke the back supporting piece. (You could hear the broken wood every time you sat back, and you sunk in further than you were supposed to.)
Now Im very shy about contacting the sellers. But I thought what the heck, why not? I wanted to ask if I could order the parts I needed to replace or if this was the end of my new favorite couch.
I was so glad I contacted the seller. They were super friendly and answered my question in a timely manner. Not only were they able to send out my replacement parts, but shipping was unbelievably fast.
I deeply appreciate that they were friendly, every step of the way and that they were able to send me what I need at no cost. :) 10/10 would highly recommend. 100% satisfied. Exceptional customer service.
Exceptionaland friendly customer service :)
I purchased this couch a few months ago, it was my favorite thing in my new (much smaller) apartment. Recently, some very naughty children were jumping on my couch and broke the back supporting piece. (You could hear the broken wood every time you sat back, and you sunk in further than you were supposed to.) Now Im very shy about contacting the sellers. But I thought what the heck, why not? I wanted to ask if I could order the parts I needed to replace or if this was the end of my new favorite couch. I was so glad I contacted the seller. They were super friendly and answered my question in a timely manner. Not only were they able to send out my replacement parts, but shipping was unbelievably fast. I deeply appreciate that they were friendly, every step of the way and that they were able to send me what I need at no cost. :) 10/10 would highly recommend. 100% satisfied. Exceptional customer service.