This product arrived with a chunk of the box missing with a corner of the headboard portion of the bed exposed from the packaging aside from a TON of packing tape. Unfortunately due to this, the finish of the wood was damaged and there was some staining to the fabric portion. We decided to build the bed to assess for any other damage before contacting the manufacturer so we would know the extent of the damage and decide if we even wanted to keep the product (if we could get the damaged piece replaced). Aside from the shipping damage, this is a very nice, sturdy, attractive bed, especially at this price point.
I have already been in touch with the manufacturer who quickly replied, agreed that the damage likely occurred in the shipping process and have offered either a replacement or a partial refund. I have requested a replacement of the damaged piece as I really do like the look and quality of the bed. I will update this review when I hear back from them and get the issue resolved.
Overall, nice bed for the price if FedEx can get it to you without ruining it.
Arrived with shipping damageotherwise a nice bed
This product arrived with a chunk of the box missing with a corner of the headboard portion of the bed exposed from the packaging aside from a TON of packing tape. Unfortunately due to this, the finish of the wood was damaged and there was some staining to the fabric portion. We decided to build the bed to assess for any other damage before contacting the manufacturer so we would know the extent of the damage and decide if we even wanted to keep the product (if we could get the damaged piece replaced). Aside from the shipping damage, this is a very nice, sturdy, attractive bed, especially at this price point. I have already been in touch with the manufacturer who quickly replied, agreed that the damage likely occurred in the shipping process and have offered either a replacement or a partial refund. I have requested a replacement of the damaged piece as I really do like the look and quality of the bed. I will update this review when I hear back from them and get the issue resolved. Overall, nice bed for the price if FedEx can get it to you without ruining it.