Different options than description, defective arm caps, old stock
1. The pictures of the product shown on the listing are accurate, but the written description is not. The chair does not have a shell back; instead, it has the upholstered wrap back, which is a slightly more expensive option. It does not have a polished aluminum base; instead, it has a painted metallic base, which is substantially less expensive. Therefore, the version of the chair delivered to me ordinarily sells for a retail price less than the cost of the model described in the listing.
2. As the photograph shows, there are dents/defects in both arm cushions (arm caps). The left cushion actually has two such dents. It does not appear to be related to how it was packaged for shipping, and they have not lessened after the 2+ weeks I have owned it. Other reviews have reported similar problems.
3. Per the sticker on the bottom of the chair (which was placed upside down, by the way), my chair was manufactured in Mexico nearly two years ago. No tags were attached to the chair, nor was there any paperwork such as instructions or warranty information included in the box. Except for the noted issues, it does appear to be new, and not used or reconditioned, however.
I contacted the manufacturer, . Fortunately, they indicated that they will honor the warranty and will ship two replacement arm caps, which Ive not yet received. Each arm cap is held in place with four T-10 Torx screws, and it will be my responsibility for performing the repair.
Despite my disappointment related to the noted issues, I am enjoying the chair. It is generally nice-looking and comfortable.
Different options than description, defective arm caps, old stock
1. The pictures of the product shown on the listing are accurate, but the written description is not. The chair does not have a shell back; instead, it has the upholstered wrap back, which is a slightly more expensive option. It does not have a polished aluminum base; instead, it has a painted metallic base, which is substantially less expensive. Therefore, the version of the chair delivered to me ordinarily sells for a retail price less than the cost of the model described in the listing. 2. As the photograph shows, there are dents/defects in both arm cushions (arm caps). The left cushion actually has two such dents. It does not appear to be related to how it was packaged for shipping, and they have not lessened after the 2+ weeks I have owned it. Other reviews have reported similar problems. 3. Per the sticker on the bottom of the chair (which was placed upside down, by the way), my chair was manufactured in Mexico nearly two years ago. No tags were attached to the chair, nor was there any paperwork such as instructions or warranty information included in the box. Except for the noted issues, it does appear to be new, and not used or reconditioned, however. I contacted the manufacturer, . Fortunately, they indicated that they will honor the warranty and will ship two replacement arm caps, which Ive not yet received. Each arm cap is held in place with four T-10 Torx screws, and it will be my responsibility for performing the repair. Despite my disappointment related to the noted issues, I am enjoying the chair. It is generally nice-looking and comfortable.