Let me preface this review with the fact that I rarely do reviews and do not like the typical agreement that if you give someone a 5 star review they will give you a free product; that is essentially buying reviews which ultimately skews the search results. This is a genuine review for all of the reasons below.
We got this trampoline for my sons 7th birthday and it arrived in three boxes. Assembly was pretty easy; I put it together by myself in about 45 minutes to an hour and referenced the directions a handful of times. My kids loved it and it seemed very sturdy! The net kept my kids from bouncing out several times, including them bouncing into it at full steam.
Unfortunately, less than a week after assembling it a severe convective storm blew through our neighborhood and flipped the trampoline into the neighbors yard, folding it in half. The stakes that are included did little to anchor it (not a complaint; more on that later) and it was damaged considerably. After retrieving all of the pieces and getting an inventory, I realized 5 of the top frame pieces were bent beyond repair and 5 of the lower net frame pieces were damages as well, including the hardware. I contacted the company to see if we could get replacement pieces for the trampoline (not expecting anything for free) and awaited a reply.
That night, Lan emailed me for details. Upon providing them, he quickly got the parts I needed in the mail to us, FOR FREE! That is service! Less than a week after the storm our trampoline was reassembled and in perfect shape again! This time I purchased some screw in, spiral type yard anchors and ratchet straps and the trampoline is secured against anything to come. I would definitely recommend buying from this company!
AMAZING Customer Service! Great Trampoline!
Let me preface this review with the fact that I rarely do reviews and do not like the typical agreement that if you give someone a 5 star review they will give you a free product; that is essentially buying reviews which ultimately skews the search results. This is a genuine review for all of the reasons below. We got this trampoline for my sons 7th birthday and it arrived in three boxes. Assembly was pretty easy; I put it together by myself in about 45 minutes to an hour and referenced the directions a handful of times. My kids loved it and it seemed very sturdy! The net kept my kids from bouncing out several times, including them bouncing into it at full steam. Unfortunately, less than a week after assembling it a severe convective storm blew through our neighborhood and flipped the trampoline into the neighbors yard, folding it in half. The stakes that are included did little to anchor it (not a complaint; more on that later) and it was damaged considerably. After retrieving all of the pieces and getting an inventory, I realized 5 of the top frame pieces were bent beyond repair and 5 of the lower net frame pieces were damages as well, including the hardware. I contacted the company to see if we could get replacement pieces for the trampoline (not expecting anything for free) and awaited a reply. That night, Lan emailed me for details. Upon providing them, he quickly got the parts I needed in the mail to us, FOR FREE! That is service! Less than a week after the storm our trampoline was reassembled and in perfect shape again! This time I purchased some screw in, spiral type yard anchors and ratchet straps and the trampoline is secured against anything to come. I would definitely recommend buying from this company!