We put up the trampoline which the instructions were not great but we figured it out. Here is what is great. I would recommend this company to everyone. We had a tornado come through took our beautiful new trampoline and set it in our tree. Needless to say a couple of poles were bent and unusually. My kids were devastated. I tried everything to get replacement poles and was concerned that since this was made in China that I would have a tough time getting replacements. The instructions didnt give me much info BUT buying this though I had a connection to the seller. They not only were so gracious in understanding the situation but they were great at getting me my pieces that I need to me right away. My kids are now enjoying their trampoline again. And the memory of the tornado is lessening. Thank you to AOTOB and specifically to the person I was corresponding with. God Bless
Great Customer Service
We put up the trampoline which the instructions were not great but we figured it out. Here is what is great. I would recommend this company to everyone. We had a tornado come through took our beautiful new trampoline and set it in our tree. Needless to say a couple of poles were bent and unusually. My kids were devastated. I tried everything to get replacement poles and was concerned that since this was made in China that I would have a tough time getting replacements. The instructions didnt give me much info BUT buying this though I had a connection to the seller. They not only were so gracious in understanding the situation but they were great at getting me my pieces that I need to me right away. My kids are now enjoying their trampoline again. And the memory of the tornado is lessening. Thank you to AOTOB and specifically to the person I was corresponding with. God Bless