Great product, great customer service, long wait for shipment
Ordered this loft bed in mid June and got it earlier than Expected in mid August (original shipping date was mid September). I was super excited about the product upon receiving and was going to assemble it on the weekend.
I found out when I opened the box there were supposed to be 3 boxes and was missing the 2nd. I thought the shipment was lost so I emailed the seller.
Seller was prompt and efficient, they located the package and apologized and offer a bit of discount for another shipment delays.
I accepted the offer and waited for 3 days before the 2nd box finally came. Took me about 4/5 hours to put this heavy loft bed together.
The ladder was a bit weak at the bottom as it was only attached to the table and the table was attached to 2 thin bars across. For my 5 year old son its not a problem but when I have to climb up the ladder to change the bed sheet, the whole ladder bend inward, mind you I am only 170lbs.
Besides the paint smell was horrendous and I used a fan to speed up drying process for about a week and finally it doesnt smell as bad.
Other than that, its a great product and great customer service. This is exactly what I was looking for and worth the wait Very pleased with this purchase
Great product, great customer service, long wait for shipment
Ordered this loft bed in mid June and got it earlier than Expected in mid August (original shipping date was mid September). I was super excited about the product upon receiving and was going to assemble it on the weekend. I found out when I opened the box there were supposed to be 3 boxes and was missing the 2nd. I thought the shipment was lost so I emailed the seller. Seller was prompt and efficient, they located the package and apologized and offer a bit of discount for another shipment delays. I accepted the offer and waited for 3 days before the 2nd box finally came. Took me about 4/5 hours to put this heavy loft bed together. The ladder was a bit weak at the bottom as it was only attached to the table and the table was attached to 2 thin bars across. For my 5 year old son its not a problem but when I have to climb up the ladder to change the bed sheet, the whole ladder bend inward, mind you I am only 170lbs. Besides the paint smell was horrendous and I used a fan to speed up drying process for about a week and finally it doesnt smell as bad. Other than that, its a great product and great customer service. This is exactly what I was looking for and worth the wait Very pleased with this purchase