The bed is easy to assemble if you take your time. The images in the instructions distort the sizes of the screws, so we went back and sorted all the pieces out. One of the allen wrenches was also missing from the kit, but it was a standard size. The bed easily supports my 6yo, and he loves it.
The delivery process was frustrating. I received a message the day before telling me the driver may call for assistance. Its heavy, so I understood, and made arrangements to be around. I was home, but received a message that day saying delivery was attempted and no one was around. It ended up being left outside when I was out of town.
Good Bed, Bad Customer Service
The bed is easy to assemble if you take your time. The images in the instructions distort the sizes of the screws, so we went back and sorted all the pieces out. One of the allen wrenches was also missing from the kit, but it was a standard size. The bed easily supports my 6yo, and he loves it. The delivery process was frustrating. I received a message the day before telling me the driver may call for assistance. Its heavy, so I understood, and made arrangements to be around. I was home, but received a message that day saying delivery was attempted and no one was around. It ended up being left outside when I was out of town.