All the other positive reviews lead us to purchase this trampoline. It has lived up to all expectations. It arrived in 3 manageable boxes, assembly was rather easy*, the kids have enjoyed it just about every day. Large enough, and with a high enough weight capacity, to accommodate 3 or 4 kids at a time, this will be one of the best summer investments yet.
I placed the asterisk next to easy in assembly because unfortunately my boxes didnt include the spring loading tool, which as you get further along with the spring installation it becomes more difficult to stretch the springs. The tool, shaped like a hook with a handle is designed to easily stretch the spring in placewhich I didnt have. I managed with a few plyers and some improvisation but this added close to an hour to my time. I am still rating this a 5 because I contacted the company that provided the trampoline and received an immediate response, on the weekend, that they would ship the part first thing on Monday. I received an additional email, apologizing for the bother, but to inform me that the part has shipped and they would provide tracking info as soon as it was available. Bottom line, both the trampoline itself and the customer service behind it have earned a 5 star rating.
A great trampoline, perfect so far.
All the other positive reviews lead us to purchase this trampoline. It has lived up to all expectations. It arrived in 3 manageable boxes, assembly was rather easy*, the kids have enjoyed it just about every day. Large enough, and with a high enough weight capacity, to accommodate 3 or 4 kids at a time, this will be one of the best summer investments yet. I placed the asterisk next to easy in assembly because unfortunately my boxes didnt include the spring loading tool, which as you get further along with the spring installation it becomes more difficult to stretch the springs. The tool, shaped like a hook with a handle is designed to easily stretch the spring in placewhich I didnt have. I managed with a few plyers and some improvisation but this added close to an hour to my time. I am still rating this a 5 because I contacted the company that provided the trampoline and received an immediate response, on the weekend, that they would ship the part first thing on Monday. I received an additional email, apologizing for the bother, but to inform me that the part has shipped and they would provide tracking info as soon as it was available. Bottom line, both the trampoline itself and the customer service behind it have earned a 5 star rating.