After assembling, on the first rock the side frame came out of the armrest, put back in but when you rocked would come back out. Contacted company and they responded promptly and sent a new chair without having to disassemble and return the faulty one (asking me to kindly dispose) and they even sent the replacement Fed Ex so I could get it before XMas. The rocker is a solid firm rocker that my wife loves.and she is a heavy rocker, (they even put velcro on the bottom of the rocker blades so it doesnt slide so much) she wants to be a rocker tester for companys, she has been through a lot of them. Very happy with the companys quick response and resolution. Will review again after a months use. (I think they should put a screw there with a cap like the rest of assembly)
Update 1/22/2022: Unfortunately, the same thing happened again, the same arm, same joint came out. This time I drilled a hole, glued and put a screw in it. Hopefully the other joints that dont have a screw will hold up. Good customer service but I have to take away 3 stars since the same thing happened and now you can see my repair.I am disappointed in the quality
We paid over 300 for this product. If you look at the picture / this is how a 300 chair looks like when assembled. The lines do not match up. You cannot do anything about it.
Also, 3 washers were missing / they are on the assembly list but are not in the little bag where you have all your metal parts. Maybe somebody decided that you do not need them.
Some finger and handprints all over the wood parts / but not a problem. Easy to clean off.
I am so over it to deal with these Made in China products that are just made sloppy. If I buy an office chair for 50, I do not expect anything. A chair for over 300 should at least look decent / I wonder what will happen once we start to actually use this chair on a daily base.Good but not what I expected
Received chair, easy to assemble but had some finish issues. It had a scratch on one of the arms and the painting finish was not complete on one of the floor railings. Wonder if this was a returned item, or just poor quality work. may be returning
This is a lovely chair but not one designed for people who are under 56 in height. I sat down in the chair and found my body about a foot from the back of the chair. Long legged folks have no problem with it. We gave it to a friend who is 61. But other than that its nice
The rocking chair is is true to its description. Quite comfortable and supportive to my back. I am well pleased with the product. Value is good for the price
Ive been using this chair for just over a month, so I cant speak as to its durability, but it is a beautiful, comfortable chair. I am 54, and the back is barely below the top of my head. Assembly was easy. I use it with a small ottoman. Nice for the price.
This is the central part of the introvert working area Ive created behind a room divider in my office. It was very easy to assemble (I tend to organized parts and look through instructions before beginning), it is comfortable, and the cushioning is supportive / neither too firm nor too soft. I contacted to seller to get a tracking update (FedEx was slow to update their site), and the response was prompt. The rocker arrived immediately after. I would buy the chair all over again in a heartbeat! Exceeded my expectations
Reviews
Stand up company Update
After assembling, on the first rock the side frame came out of the armrest, put back in but when you rocked would come back out. Contacted company and they responded promptly and sent a new chair without having to disassemble and return the faulty one (asking me to kindly dispose) and they even sent the replacement Fed Ex so I could get it before XMas. The rocker is a solid firm rocker that my wife loves.and she is a heavy rocker, (they even put velcro on the bottom of the rocker blades so it doesnt slide so much) she wants to be a rocker tester for companys, she has been through a lot of them. Very happy with the companys quick response and resolution. Will review again after a months use. (I think they should put a screw there with a cap like the rest of assembly) Update 1/22/2022: Unfortunately, the same thing happened again, the same arm, same joint came out. This time I drilled a hole, glued and put a screw in it. Hopefully the other joints that dont have a screw will hold up. Good customer service but I have to take away 3 stars since the same thing happened and now you can see my repair.I am disappointed in the quality
I am so over it
We paid over 300 for this product. If you look at the picture / this is how a 300 chair looks like when assembled. The lines do not match up. You cannot do anything about it. Also, 3 washers were missing / they are on the assembly list but are not in the little bag where you have all your metal parts. Maybe somebody decided that you do not need them. Some finger and handprints all over the wood parts / but not a problem. Easy to clean off. I am so over it to deal with these Made in China products that are just made sloppy. If I buy an office chair for 50, I do not expect anything. A chair for over 300 should at least look decent / I wonder what will happen once we start to actually use this chair on a daily base.Good but not what I expected
Smaller Than Lead to Believe.
The lady in the photo must be tiny. Its ok. Like everything else, you get what you pay for. Does the job but not super impressed. not happy at all
Love it!
Only thing that would make it better is if it didnt lean back as far but I like to sit pretty upright. ok value for the money
Scratch and dent item
Received chair, easy to assemble but had some finish issues. It had a scratch on one of the arms and the painting finish was not complete on one of the floor railings. Wonder if this was a returned item, or just poor quality work. may be returning
Chair for Tall folks
This is a lovely chair but not one designed for people who are under 56 in height. I sat down in the chair and found my body about a foot from the back of the chair. Long legged folks have no problem with it. We gave it to a friend who is 61. But other than that its nice
Great chair for a reasonable price
The bottom of the rockers have a padded strip! Great for scratch protection and such nice touch they dont even list! Exactly what I was looking for
Comfortable and well made rocker
The rocking chair is is true to its description. Quite comfortable and supportive to my back. I am well pleased with the product. Value is good for the price
Beautiful and comfortable
Ive been using this chair for just over a month, so I cant speak as to its durability, but it is a beautiful, comfortable chair. I am 54, and the back is barely below the top of my head. Assembly was easy. I use it with a small ottoman. Nice for the price.
Perfect
This is the central part of the introvert working area Ive created behind a room divider in my office. It was very easy to assemble (I tend to organized parts and look through instructions before beginning), it is comfortable, and the cushioning is supportive / neither too firm nor too soft. I contacted to seller to get a tracking update (FedEx was slow to update their site), and the response was prompt. The rocker arrived immediately after. I would buy the chair all over again in a heartbeat! Exceeded my expectations
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