Based on 304 Reviews

Average

4.6

(304 Reviews)
5 Star
215
4 Star
54
3 Star
32
2 Star
2
1 Star
1

Reviews

  • user2

    looks good

    Customer service was great getting me replacement parts at no cost, if you should happen to split the wood......

  • user2

    So pretty!

    This piece is great. We had another bench that we were trying to replace as the other one was old and pine color. This bench was perfect with color and fits the area great!

  • user2

    Crappy delivery

    The product is an amazing quality. The only pieces that came already put together where the two seat doors that were on hinges. They put that together incorrectly I had to take that apart and do it myself. As far as quality and sturdiness its a great product Im very impressed one of the best Ive ever received in a box. Delivery suck they left it outside in a mud puddle outside of somebody elses apartment in the rain and did not notify me for 3 hours by the time I got to it the box was pretty much disintegrated and very difficult for one person to try to carry. This is the first time delivery gets a double negative rating for delivery from me. I tried to report it through the chat. After speaking to four different people the last person ultimately disconnected me and still nobody has called me back. Theyre supposed to deliver a different package to me today and it certainly hope they do not do the same cheap lazy move

  • user2

    Good quality

    Love it very sturdy

  • user2

    Fairly Sturdy and as Expected Build, but Missing Parts

    The unit looks nice overall. Its a piece of cheap, assemble yourself furniture, so expect all the assembly methods used as seen in others. Once assembled, it is fairly sturdy for what it is. I have no reservations sitting 200lbs on the bench. Its a bit shorter than I expected, but I am only assembling it for someone and didnt do the measuring for the location. Assembly took about an hour, and I have a drill bit to use instead of the included hex wrench. Ive also assembled many pieces of furniture. I would recommend having a drill with small bit as I took the precaution of pilot drilling for some of the small screws. Most of them had pilots, but one particular area did not. I also had to relocate the pilots on the bench cover spring mounts since the provided pilots required the spring arm to be pushed to the side rather than kept in line with the mount to the base. These modifications are minor, but theres no excuse for having to do them. There are straps to strap the top to the wall, but Im choosing to forgo putting mounts in the wall since the base seems plenty sturdy, and the house is full of adults that wont be pulling things off the hooks from the bottom of the garment. Be patient with assembly. Keep your drill on low torque, or use the hand hex wrench if yours doesnt have a clutch. Use a hand screw driver for all the Philips head screws, and re-pilot holes before forcing them. Philips can strip easily if you go too fast. This isnt anything against the product, just advice from experience. My package was missing 1 screw for the coat hooks, and 1 wood plug. I believe they should include 3 more wood plugs for the bench cover mounting holes, but the instructions dont list that quantity. I also broke 3 of the 4 and bent the other twist lock for the risers. The directions have web and phone contacts for sending spare parts within the first 30 days of purchase. I will be ordering extra quanities of all the parts I need. This rating assumes that I dont have trouble getting those parts. Ill be careful with my locks this time (although they should spend a few more cents and use better steel), and anticipate it going together just fine.

  • user2

    Better than I thought

    I have put a lot of furniture together in my life and must say this was probably the easiest piece to put together. The overall construction of the material is good for everyday medium use. Looked at a lot of these and am very glad I went with this one

  • user2

    Four Stars

    Satisfied with the out come and easy to assemble.

  • user2

    Great price for the money

    Great item

  • user2

    Lots of elbow grease, but stunning!

    We LOVE this hall tree! It was a Christmas gift for my mother who has always wanted one, it was so sturdy and pretty once it was all assembled! It did take a lot of elbow grease but she LOVES it!

  • user2

    I bought two of these for our nice wide hall in our old southern home for the ...

    I bought two of these for our nice wide hall in our old southern home for the kids to use for their school things. I dont let them put their backpacks on the hooks because I do not believe it can support the weight, but it is ok for jackets.

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