This is an update to my first review below. IRONRK just followed up by email and provided a full refund thru , which , in my experience, shows unusually fine customer service and integrity on the part of a large supplier like this. I may even later try another of their products, maybe one that looks less challenging.
Unless you are in search of getting into a woodworking hobby, this is not for you, as the positive reviews (a breeze to assemble) are clearly deceptive. My first reaction on starting assembly was to return this for a refund. was ok with that and customer service then replied by email and asked for more info and a photo to verify my complaints. So I then decide that a return was not worth the time and effort and instead went ahead with this carpentry short course.
The materials are what we paid for, correct dimensions and tolerances, all parts were in the box, and the hardware and wood were as expected but shipping container was shoddy. I just finished the assembly after three trips to Home Depot and spending two afternoons finding ways to remake this into a piece of furniture that is safe in the home and performs as was advertised.
Details.
The holes for the wooden alignment dowels are too deep, so the dowels fall all the way into a drilled hole when one tries to press together pieces 7, 8 and 9. The dowels that do fit into mating sections then break off as the sections fall apart. I had to buy and attach angle brackets to hold the 3 pieces together so I could continue without damaging the wood further.
Assembly (steps 3,4,5 and 6) with one person is very difficult without a large work bench and a third hand.
The M5x45mm wood screws furnished for attachment of the legs are too short and small a gauge and strip the wood panels even with hand tightening. Their small heads also fall into the holes in the soft legs outer surface and end up inside the legs. I had to buy larger and longer 14x 2 inch screws to assure that the legs would secure and later support a sitter. Debating if we are going to keep it or return it.
One of the pieces was not cut properly
I had to saw over 3 inches off as it would not fit
However the company has great customer service and addressed my issues promptly i am enjoying it
Very happy with out choice for our entryway by our back door. Holds several pair of shoes, with room to spare. Well built, attractive piece of furniture with deep enough storage under the seat to hold our pet walking supplies as well as hats, gloves, umbrella. Love the Designs
Bought for a spare bedroom, but it may move on up to the master since it looks so nice! Hidden hinges are a nice touch. Excellent value for what I paid
I was looking for something to go with the décor in my foyer this matched it exactly. It took about an hour to assemble mostly because I wanted to ensure it was tight and sturdy. There are picture instructions with more than enough hardware. The only complaint I would have is the assembly of the hinge, once everything else is put together the hinge is difficult to align with the inner board, recommend you have something for the top to rest on while you are attaching the hinge to the inner board. Please with this purchase
Reviews
Need a hobby.
This is an update to my first review below. IRONRK just followed up by email and provided a full refund thru , which , in my experience, shows unusually fine customer service and integrity on the part of a large supplier like this. I may even later try another of their products, maybe one that looks less challenging. Unless you are in search of getting into a woodworking hobby, this is not for you, as the positive reviews (a breeze to assemble) are clearly deceptive. My first reaction on starting assembly was to return this for a refund. was ok with that and customer service then replied by email and asked for more info and a photo to verify my complaints. So I then decide that a return was not worth the time and effort and instead went ahead with this carpentry short course. The materials are what we paid for, correct dimensions and tolerances, all parts were in the box, and the hardware and wood were as expected but shipping container was shoddy. I just finished the assembly after three trips to Home Depot and spending two afternoons finding ways to remake this into a piece of furniture that is safe in the home and performs as was advertised. Details. The holes for the wooden alignment dowels are too deep, so the dowels fall all the way into a drilled hole when one tries to press together pieces 7, 8 and 9. The dowels that do fit into mating sections then break off as the sections fall apart. I had to buy and attach angle brackets to hold the 3 pieces together so I could continue without damaging the wood further. Assembly (steps 3,4,5 and 6) with one person is very difficult without a large work bench and a third hand. The M5x45mm wood screws furnished for attachment of the legs are too short and small a gauge and strip the wood panels even with hand tightening. Their small heads also fall into the holes in the soft legs outer surface and end up inside the legs. I had to buy larger and longer 14x 2 inch screws to assure that the legs would secure and later support a sitter. Debating if we are going to keep it or return it.
Great customer service / update on previous review
One of the pieces was not cut properly I had to saw over 3 inches off as it would not fit However the company has great customer service and addressed my issues promptly i am enjoying it
Great choice for entryway
Very happy with out choice for our entryway by our back door. Holds several pair of shoes, with room to spare. Well built, attractive piece of furniture with deep enough storage under the seat to hold our pet walking supplies as well as hats, gloves, umbrella. Love the Designs
Nice looking piece
Bought for a spare bedroom, but it may move on up to the master since it looks so nice! Hidden hinges are a nice touch. Excellent value for what I paid
Great decor
I was looking for something to go with the décor in my foyer this matched it exactly. It took about an hour to assemble mostly because I wanted to ensure it was tight and sturdy. There are picture instructions with more than enough hardware. The only complaint I would have is the assembly of the hinge, once everything else is put together the hinge is difficult to align with the inner board, recommend you have something for the top to rest on while you are attaching the hinge to the inner board. Please with this purchase
Cheaply made. Broke it trying to put it together.
To get it to hold together my husband had to reinforce it. Not at all easy to assemble. However I still wouldnt recommend you try buying it
Quality product.
Instruction to assemble is a little light What a surprise
So easy assembling
Really sturdy and it looks so beautiful! it looks very nice.
Not happy
This product came with pieces missing and to return it I have to pay shipping which cost 100 dollars not happy. Super disappointing
Nice product
Easy to assemble and looks great Well built and sturdy
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