The package and beds are heavy and sturdy. However, what I was most impressed with was the customer service!! I had many questions and the representative who helped me, Maria was so helpful and so patient. It was truly a pleasure working with them.
We got the full-over-full bed with trundle in November and had it professionally assembled. From the start, I regretted getting a full-over-full. It was too bulky in the room, and more importantly, I was very nervous about the weight of a full over my three year old. The wood slats that came with our bed did not seem adequate and it bent with every movement.
Maybe it was the professional assembly job? Well never know.
Now back to the bed. We lived with it for a few months until I just couldnt take the nervousness any time one of my boys climbed on top, not to mention if my husband climbed on to snuggle with a kid.
The new bed arrived less than a week later, and it has exceeded my expectations in every way.
So, while I cannot personally recommend the full over full, I will shout from the rooftops how amazing this company is and how high quality my new twin-over-full is.
When I asked the rep why they were so willing to go above and beyond, she just said, We like to make our customers happy, and we want you to not worry at night. We hope that youll think of us the next time you look to buy some furniture.
Oh believe me, I will.
Overall, I would say this is a decent purchase for the price. The beds are very sturdy. However, the wood dance very easily. In fact, several pieces were already dented when we unpacked the bed.
My Bed came damaged I am awaiting a reply from the seller, the bed is beautiful and great quality. Instructions were horrible and unit didnt have all proper holes drilled many werent drilled all the way which required additional setup on our part.
Bunk Bed worked as expected. Well constructed and all the parts were there. I could tell while putting it together it was well constructed and the solid. We had guests using it over the holidays and would recommend it to others and purchase it again if the need arises. Be careful not to use too thick of a mattress for the trunnion. I think we used an 8 mattress and it makes it challenging to roll it away. Nice product, packaging and performance. Greg
Reviews
AMAZING CUSTOMER SERVICE
The package and beds are heavy and sturdy. However, what I was most impressed with was the customer service!! I had many questions and the representative who helped me, Maria was so helpful and so patient. It was truly a pleasure working with them.
took forever to put together
you couldve at least have the headboards already assembled , such a headache.
This Company ROCKS
We got the full-over-full bed with trundle in November and had it professionally assembled. From the start, I regretted getting a full-over-full. It was too bulky in the room, and more importantly, I was very nervous about the weight of a full over my three year old. The wood slats that came with our bed did not seem adequate and it bent with every movement. Maybe it was the professional assembly job? Well never know. Now back to the bed. We lived with it for a few months until I just couldnt take the nervousness any time one of my boys climbed on top, not to mention if my husband climbed on to snuggle with a kid. The new bed arrived less than a week later, and it has exceeded my expectations in every way. So, while I cannot personally recommend the full over full, I will shout from the rooftops how amazing this company is and how high quality my new twin-over-full is. When I asked the rep why they were so willing to go above and beyond, she just said, We like to make our customers happy, and we want you to not worry at night. We hope that youll think of us the next time you look to buy some furniture. Oh believe me, I will.
Arrived with 2 split boards
Arrived with 2 split boards but once it was together it was sturdy enough to handle the damaged pieces.
Dont pass this up!
There is a slight smell, but this bed is strong and sturdy. It doesnt look cheapat all. This one does not look or feel like the $198 specials online!
Nice
Easy to assembly. Good product
Dents easily
Overall, I would say this is a decent purchase for the price. The beds are very sturdy. However, the wood dance very easily. In fact, several pieces were already dented when we unpacked the bed.
Great quality Bed, horrible instructions
My Bed came damaged I am awaiting a reply from the seller, the bed is beautiful and great quality. Instructions were horrible and unit didnt have all proper holes drilled many werent drilled all the way which required additional setup on our part.
Very nice product
We paid to have this expertly assembled (worth the cost!) and have been very pleased. The beds are sturdy and look very nice. Highly recommend.
Well built and attractive.
Bunk Bed worked as expected. Well constructed and all the parts were there. I could tell while putting it together it was well constructed and the solid. We had guests using it over the holidays and would recommend it to others and purchase it again if the need arises. Be careful not to use too thick of a mattress for the trunnion. I think we used an 8 mattress and it makes it challenging to roll it away. Nice product, packaging and performance. Greg
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