One of the stools was damaged and I called the customer support number and a live person answered at 9pm. She apologized for the inconvenience and overnighted me a brand new stool at no additional cost. I did not need to return the original one. The stools are very comfortable and the material is easy to keep clean and does not stain. I had a little trouble with tightening the screws in the corner slots, but got some help with that from a friend. The counter height stools look great in my kitchen and get a lot of use. you really do get what you pay for.
These bar stools look elegant and are a great addition to our home. The price is great, installation is very easy, and they are comfortable as well. fits perfect in my home
Nice Bar Stools, Happy with the purchase so far. Everyone loves being able to sit at the kitchen counter.
They are pretty easy to put together / takes about 15 minutes. I think they look nice and fit our décor well. They are comfortable and sturdy enough for the average person. I am 230 lbs and they are sturdy enough for me but I wouldnt recommend anyone over 250 lbs to sit on it.
I ended up cutting 2 inches off the legs because of the counter height. I figured that I would have to do that when i bought them. I didnt want to buy the 24 inch, that would be too short. The stools are 27 inch height now, that is perfect.
I did have an issue with one of the stools / One of the legs was drilled wrong so the foot rest pieces did not line up properly. I called the Jones Customer Service phone number that was with the Instructions, they answered immediately, and I was VERY PLEASED with the level of customer service. Extremely helpful and responsive! The gentleman asked me to email a Picture of the stool, showing the problem, as well as a copy of my Order and Order Number. No problem. I did this, he responded very quickly and approved my request right away. I asked for a new leg only, but he said they could only replace the entire stool / they dont have separate parts. He said that I did not have to return the defective stool, which I really appreciated. Received the replacement in 3 days. ALL GOOD!
P.S. I am pretty handy so I was able to use my Router to make new slots in the defective leg and repair it. So we got a free stool. that perfect for me
Surprisingly very comfortable. Some of the screws took a little time to get in and I had one piece that I needed to sand down. Other than those issues, assembly wasnt too bad. Its pretty aming
Order 5 stools one cracked in one of the legs . I ReAly think my husband tight the screws to tight
The sent me a new stool in one day of my complaint!! Great customer service Im happy
Reviews
Aming Customer Service
One of the stools was damaged and I called the customer support number and a live person answered at 9pm. She apologized for the inconvenience and overnighted me a brand new stool at no additional cost. I did not need to return the original one. The stools are very comfortable and the material is easy to keep clean and does not stain. I had a little trouble with tightening the screws in the corner slots, but got some help with that from a friend. The counter height stools look great in my kitchen and get a lot of use. you really do get what you pay for.
Nice but not same color as picture. Its greige.
I like the style what I didnt like was the color is different from the picture its greige. Nice looking.
Great customer service support
Straight forward ease of assembly. Customer service excellent and extremely helpful with replacement parts. Would do business again. Nice finish
Good product
These bar stools look elegant and are a great addition to our home. The price is great, installation is very easy, and they are comfortable as well. fits perfect in my home
Nice Bar Stool / Great Customer Service
Nice Bar Stools, Happy with the purchase so far. Everyone loves being able to sit at the kitchen counter. They are pretty easy to put together / takes about 15 minutes. I think they look nice and fit our décor well. They are comfortable and sturdy enough for the average person. I am 230 lbs and they are sturdy enough for me but I wouldnt recommend anyone over 250 lbs to sit on it. I ended up cutting 2 inches off the legs because of the counter height. I figured that I would have to do that when i bought them. I didnt want to buy the 24 inch, that would be too short. The stools are 27 inch height now, that is perfect. I did have an issue with one of the stools / One of the legs was drilled wrong so the foot rest pieces did not line up properly. I called the Jones Customer Service phone number that was with the Instructions, they answered immediately, and I was VERY PLEASED with the level of customer service. Extremely helpful and responsive! The gentleman asked me to email a Picture of the stool, showing the problem, as well as a copy of my Order and Order Number. No problem. I did this, he responded very quickly and approved my request right away. I asked for a new leg only, but he said they could only replace the entire stool / they dont have separate parts. He said that I did not have to return the defective stool, which I really appreciated. Received the replacement in 3 days. ALL GOOD! P.S. I am pretty handy so I was able to use my Router to make new slots in the defective leg and repair it. So we got a free stool. that perfect for me
Super comfortable!
Surprisingly very comfortable. Some of the screws took a little time to get in and I had one piece that I needed to sand down. Other than those issues, assembly wasnt too bad. Its pretty aming
Awesome stool
Awesome stool!! youll be content
Great sturdy stool!
Packaged great and easy to put together. 5 minutes and we had two great comfortable stools for our kitchen counter. It looks pretty good.
Great company
Order 5 stools one cracked in one of the legs . I ReAly think my husband tight the screws to tight The sent me a new stool in one day of my complaint!! Great customer service Im happy
Looks great!️️️️️
Easy. Easy. Easy. Great look. Great value. Highly recommended.Love the feel of the fabric and the color
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