I ordered this as a first bed for my son since he was getting too big for his toddler bed and was ready for his first big kid bed. He loves it! I assembled it by myself and it took almost 3 hours but time would probably be cut in half with someone helping. Some steps should have two people to make it easier but I made it work. I felt the directions were easy to follow, mostly just pictures put all parts were labeled.
We have had a terrible experience with this bed and the free assembly that was included. First-- one of the parts was sent without the proper holes drilled. The assembly company wouldnt drill holes because they were worried about the warranty.
We called the company who assured us the holes could be drilled-- and the warranty wouldnt be voided. But they also sent us a replacement part.
HOWEVER-- when the replacement part arrived-- it was ALSO broken.
Again, the assembly company would not put together the bed. We ordered the bed December 31. It is now February 10-- over a month later. We still dont have a bed.
My husband just called the bed company, who said they will not accept a return-- because the bed is out of its original packaging. They offered to send us the part again (this would be the third time) and give us 100 dollars. But after a month of waiting on a bed... and coordinating two different assembly teams.... moving the bed in and out of our room... and having a giant unfinished bed in our small apartment.. this feels dicey. We are worried the cycle will never end!
So we asked for a full refund-- which they said they couldnt do, since the bed was out of its original packaging.
We got this new bed because Im pregnant and we needed a little more bed space.. but now we are very stuck and frustrated.
The wood looks beautiful and it seemed like it would be a perfect fit... but the process has been an absolute nightmare. And we are still stuck. I will update the review if the situation changes.. because I really really want to like this bed!
UPDATE1 : At this point they have given us a $100 discount and offered a replacement part. Still been too long a process to make that much of a consolation. Considering the time it will take to process a return and unlikeliness of a full refund we are trying again. Been an unpleasant experience
UPDATE 2: The bed company ended up sending a replacement part. And, yet again... It was from the wrong model! We just had the professional assembly company (offered with this bed) come out and they told us they wouldnt assemble it (even though it was just the drawer. Im pregnant, 2 months out from buying this bed.. with parts scattered across my room... and going to have to sleep on the mattress on the floor until this is resolved. Incredibly frustrated. Incredibly stuck. This bed has been a disaster.
UPDATE 3: The company sent the part. But now the assembly company canceled on me again-- last min-- after Ive already arranged my work schedule to accommodate. They scheduled a week later. I asked if they could give my 24 hours next time-- and they said Highly unlikely we could... So now Im on a call with customer service again.
UPDATE 4: said theyd try to get a different assembly company out sooner. But when I followed up they said they have no control over the companies scheudling. Its March 1st. I ordered this bed, with assembly on Dec 31st. Ive had to clear ou tmy room for the assembly team 4 times. Ive gone through 3 orders of the same shelf. ANd had two cancellations from the assembly company. This is reeking havoc on my work scheudle and I am still sleeping on the floor.
Ive been so happy with this purchase. Clear assembly instructions, though it was heavy, so I had to get a bit of help with some of the steps. We sleep so well on it though. Im not constantly waking up when my Honey rolls over. And its been handling our more vigorous of moving times like a champ. This has been exactly what I wanted.
Definitely not for adults, maybe not even older teens. Trundle broke the first week. Hubby was able to fix it and reinforce it a bit. The wood is not the best or strongest
Save yourself the aggravation and pay for the experts is Assembly. And on the desk when the screws did not fit. But the desk is perfectly fine without that screw
Took a friend and I a full day to put it together. Drill gun saved my arms / hands from all the screws. Some instructions were inscrutable and make sure you are building it where it will be used. Afterwards for the love of your toes make sure to put SOMETHING in those corner storage spaces or you will be making up new inarticulate and LOUD cursewords when you pass near it especially on nocturnal bathroom forays. The storage is decent but you can see where it could be better deeper when you are assembling it. A moderately ok / slightly ambitious woodworker could make the storage far better.
Fairly simple to put together, basic but nice for my purposes as a day bed. This company doesn’t price match, and offers no explanation as to why. I didn’t return this, only because it’s heavy and a hassle. FRIENDLY NOTE: You can purchase this product for significantly cheaper at the Bay, which includes free shipping. To be fair, I don’t think you’ll be disappointed; I love mine (minus it being overpriced here).
Reviews
Great bed
I ordered this as a first bed for my son since he was getting too big for his toddler bed and was ready for his first big kid bed. He loves it! I assembled it by myself and it took almost 3 hours but time would probably be cut in half with someone helping. Some steps should have two people to make it easier but I made it work. I felt the directions were easy to follow, mostly just pictures put all parts were labeled.
Terrible experince
We have had a terrible experience with this bed and the free assembly that was included. First-- one of the parts was sent without the proper holes drilled. The assembly company wouldnt drill holes because they were worried about the warranty. We called the company who assured us the holes could be drilled-- and the warranty wouldnt be voided. But they also sent us a replacement part. HOWEVER-- when the replacement part arrived-- it was ALSO broken. Again, the assembly company would not put together the bed. We ordered the bed December 31. It is now February 10-- over a month later. We still dont have a bed. My husband just called the bed company, who said they will not accept a return-- because the bed is out of its original packaging. They offered to send us the part again (this would be the third time) and give us 100 dollars. But after a month of waiting on a bed... and coordinating two different assembly teams.... moving the bed in and out of our room... and having a giant unfinished bed in our small apartment.. this feels dicey. We are worried the cycle will never end! So we asked for a full refund-- which they said they couldnt do, since the bed was out of its original packaging. We got this new bed because Im pregnant and we needed a little more bed space.. but now we are very stuck and frustrated. The wood looks beautiful and it seemed like it would be a perfect fit... but the process has been an absolute nightmare. And we are still stuck. I will update the review if the situation changes.. because I really really want to like this bed! UPDATE1 : At this point they have given us a $100 discount and offered a replacement part. Still been too long a process to make that much of a consolation. Considering the time it will take to process a return and unlikeliness of a full refund we are trying again. Been an unpleasant experience UPDATE 2: The bed company ended up sending a replacement part. And, yet again... It was from the wrong model! We just had the professional assembly company (offered with this bed) come out and they told us they wouldnt assemble it (even though it was just the drawer. Im pregnant, 2 months out from buying this bed.. with parts scattered across my room... and going to have to sleep on the mattress on the floor until this is resolved. Incredibly frustrated. Incredibly stuck. This bed has been a disaster. UPDATE 3: The company sent the part. But now the assembly company canceled on me again-- last min-- after Ive already arranged my work schedule to accommodate. They scheduled a week later. I asked if they could give my 24 hours next time-- and they said Highly unlikely we could... So now Im on a call with customer service again. UPDATE 4: said theyd try to get a different assembly company out sooner. But when I followed up they said they have no control over the companies scheudling. Its March 1st. I ordered this bed, with assembly on Dec 31st. Ive had to clear ou tmy room for the assembly team 4 times. Ive gone through 3 orders of the same shelf. ANd had two cancellations from the assembly company. This is reeking havoc on my work scheudle and I am still sleeping on the floor.
So sturdy.
Ive been so happy with this purchase. Clear assembly instructions, though it was heavy, so I had to get a bit of help with some of the steps. We sleep so well on it though. Im not constantly waking up when my Honey rolls over. And its been handling our more vigorous of moving times like a champ. This has been exactly what I wanted.
Very good set up
Came quickly and easy to follow directions. Did take me and my husband to put together. Great sleeping set up for my 4 little boys room.
Not super sturdy
Definitely not for adults, maybe not even older teens. Trundle broke the first week. Hubby was able to fix it and reinforce it a bit. The wood is not the best or strongest
High quality but difficult to put together
Save yourself the aggravation and pay for the experts is Assembly. And on the desk when the screws did not fit. But the desk is perfectly fine without that screw
Daughter said easy to put up
Grandkids loved them and gave them more room in their room
Decent storage. Assemble it with a friend a drill gun.
Took a friend and I a full day to put it together. Drill gun saved my arms / hands from all the screws. Some instructions were inscrutable and make sure you are building it where it will be used. Afterwards for the love of your toes make sure to put SOMETHING in those corner storage spaces or you will be making up new inarticulate and LOUD cursewords when you pass near it especially on nocturnal bathroom forays. The storage is decent but you can see where it could be better deeper when you are assembling it. A moderately ok / slightly ambitious woodworker could make the storage far better.
Looks great in kids room
Easy to put together
Buy this at the Bay for $70 cheaper!
Fairly simple to put together, basic but nice for my purposes as a day bed. This company doesn’t price match, and offers no explanation as to why. I didn’t return this, only because it’s heavy and a hassle. FRIENDLY NOTE: You can purchase this product for significantly cheaper at the Bay, which includes free shipping. To be fair, I don’t think you’ll be disappointed; I love mine (minus it being overpriced here).
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