This bed is a PROJECT to put together. I have owned two bunk beds like this in the past and the bed platforms were welded together resulting in only about 8/10pcs to assemble. This bed comes with many, many more pieces / each slat supporting the mattress must individually be assembled / a time consuming process but once assembled this is a nice bed for the kids. My 4/year old simply loves it and I like the spacious feel on the bottom bunk. Plenty of headroom for the person sleeping on the bottom and the bed has a nice solid feel.
After ordering the bundbeds, we received the shipment within the correct amount of time; however, we only received half of the parts. I called in the issue and they wrote down all the 100 missing parts. One week and two days later, we received that shipment (they refused to ship any way other than UPS ground). We were then missing half of those parts!
When I called in about these missing parts (all the slats and two other parts), they were very rude on the phone, but said they would ship them out. 3 days later, I called for the tracking number and was told that they were not shipped out because my account was flagged as being suspicious because I didnt tell them all the missing parts to begin with. What?! So, Im called a liar and my child is sleeping on a mattress on the floor next to some of the parts of the bed for 3 weeks!
They argued with me for 30 minutes, stated they only had one customer service rep, wouldnt let me talk to the manager or owner. It was a nightmare!
After a total of SIX phone calls and 4 weeks, we received all the parts and my son loves the bunkbeds. It was worth all the ridiculous phone calls just for the smile on his face!
No sooner did we get 2 sets of these bunk beds that I found Walmart sells the exact same thing for 149 online with free shipping to the store. I always thought was the best deal in town excluding maybe winning a low bid on eBay. Anyway, putting aside that we paid too much for the bunk beds on , they do require a full days work to assemble: seemingly hundreds of small, different sizes of everything. The instructions call for a 9 top bunk mattress which is clearly too high for absolute certainly the child would not roll over the rail. The bunk bed is sturdy and the side rails perfectly high enough when using a 6 top mattress.
Reviews
Operation bunk bed assembly
This bed is a PROJECT to put together. I have owned two bunk beds like this in the past and the bed platforms were welded together resulting in only about 8/10pcs to assemble. This bed comes with many, many more pieces / each slat supporting the mattress must individually be assembled / a time consuming process but once assembled this is a nice bed for the kids. My 4/year old simply loves it and I like the spacious feel on the bottom bunk. Plenty of headroom for the person sleeping on the bottom and the bed has a nice solid feel.
Shipping Catastrophe and Customer Service nightmare, but Love the bunkbed
After ordering the bundbeds, we received the shipment within the correct amount of time; however, we only received half of the parts. I called in the issue and they wrote down all the 100 missing parts. One week and two days later, we received that shipment (they refused to ship any way other than UPS ground). We were then missing half of those parts! When I called in about these missing parts (all the slats and two other parts), they were very rude on the phone, but said they would ship them out. 3 days later, I called for the tracking number and was told that they were not shipped out because my account was flagged as being suspicious because I didnt tell them all the missing parts to begin with. What?! So, Im called a liar and my child is sleeping on a mattress on the floor next to some of the parts of the bed for 3 weeks! They argued with me for 30 minutes, stated they only had one customer service rep, wouldnt let me talk to the manager or owner. It was a nightmare! After a total of SIX phone calls and 4 weeks, we received all the parts and my son loves the bunkbeds. It was worth all the ridiculous phone calls just for the smile on his face!
Why pay more when you can get it for less?
No sooner did we get 2 sets of these bunk beds that I found Walmart sells the exact same thing for 149 online with free shipping to the store. I always thought was the best deal in town excluding maybe winning a low bid on eBay. Anyway, putting aside that we paid too much for the bunk beds on , they do require a full days work to assemble: seemingly hundreds of small, different sizes of everything. The instructions call for a 9 top bunk mattress which is clearly too high for absolute certainly the child would not roll over the rail. The bunk bed is sturdy and the side rails perfectly high enough when using a 6 top mattress.
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