The whole system looks very nice installed and it works great. The main valve gave me a problem when installed: the hot water stream was very weak. I had to manually flush the valve to clear a blockage. Once the blockage was cleared, the water started flowing normally again. I reached out to the manufacturer and they emailed me back within 10 hrs. I appreciated their response. I understand mechanical parts and I was comfortable manipulating the valve to get it to work. If you and/or your installer is not comfortable doing these types of things, it could become a problem. I would recommend testing the whole system prior to installing the tile, otherwise you would have to break apart your work if it doesnt work.
After less than 2 years my shower head peeling and is now rusting.
I contacted customer service and did not receive a response after several days.
I like the design, but this is unacceptable after only 2 years and no customer service to warranty the product, which according to my warranty card, is 5 years.
Update on 5/30/22 /
I received a new shower head from customer service. Rito was very nice and helpful!
We bought this for our guest en suite, and we wanted to give them a spa/like feel. The finishes are beautiful and appear to be very high quality / belies the price for sure. The handheld has a very nice weight and feel to it. The fittings are brass, and our plumbers had no problem installing them. As others have mentioned, you may need 1/2 FIP brass couplings and/or 1/2 brass pipe nipples when you are ready to connect the shower head and handheld. The water pressure is good. There is a knob to switch between rain and handheld, and you can use both at the same time by adjusting that. The pressure isnt as high to either fixture in that mode, but it still works great. Customer service is great, as well. Our bathroom remodel took a bit longer than expected, and I lost the installation instructions. I emailed the seller, and they sent me a pdf with the instructions to me right away. Overall, we could not be more pleased. We will buy again when we remodel the other bathrooms.
We have been using the Shower for about 6 months now, and it works fine. We have had no serious issues, but I feel it should have more water pressure, Also for some reason a small amount of water will flow out of the shower head in spurts throughout the day. I am unclear as to why this intermittent leak occurs, and although it is a minor issue., I view it as a sign of lesser quality.
I did have another minor issue (hammer effect), and required a part. I contacted them, they responded quickly but said the part was out of stock and would be available in a couple months. True to their word, the part became available in the time frame they specified and I received soon after.
For the price, I think the shower is good. It looks great and does everything advertised, but I find myself in the 2nd Bathroom shower once a week getting that higher water pressure I prefer.
Reviews
LOVE MY SHOWER!!
Love love live this shower head!! The overhead is perfect and the handheld ma it complete!
BEAUTIFUL LOOKING SHOWER SYSTEM, WORKING GOOD, VALVE RECOMMENDATION
The whole system looks very nice installed and it works great. The main valve gave me a problem when installed: the hot water stream was very weak. I had to manually flush the valve to clear a blockage. Once the blockage was cleared, the water started flowing normally again. I reached out to the manufacturer and they emailed me back within 10 hrs. I appreciated their response. I understand mechanical parts and I was comfortable manipulating the valve to get it to work. If you and/or your installer is not comfortable doing these types of things, it could become a problem. I would recommend testing the whole system prior to installing the tile, otherwise you would have to break apart your work if it doesnt work.
Could not use valve
Valve would not work
Looks great and she shower is aming!
Great product. Shower is aming! Like a personal spa.
Great customer service
Had a problem with a wall mount and they went out of there way to get us the correct one! Would recommend this product.
excellent product
excellent product
Shower head peeling and rusting
After less than 2 years my shower head peeling and is now rusting. I contacted customer service and did not receive a response after several days. I like the design, but this is unacceptable after only 2 years and no customer service to warranty the product, which according to my warranty card, is 5 years. Update on 5/30/22 / I received a new shower head from customer service. Rito was very nice and helpful!
Stylish and Functional
We bought this for our guest en suite, and we wanted to give them a spa/like feel. The finishes are beautiful and appear to be very high quality / belies the price for sure. The handheld has a very nice weight and feel to it. The fittings are brass, and our plumbers had no problem installing them. As others have mentioned, you may need 1/2 FIP brass couplings and/or 1/2 brass pipe nipples when you are ready to connect the shower head and handheld. The water pressure is good. There is a knob to switch between rain and handheld, and you can use both at the same time by adjusting that. The pressure isnt as high to either fixture in that mode, but it still works great. Customer service is great, as well. Our bathroom remodel took a bit longer than expected, and I lost the installation instructions. I emailed the seller, and they sent me a pdf with the instructions to me right away. Overall, we could not be more pleased. We will buy again when we remodel the other bathrooms.
good qualities
I bought two for my family. they really love it. Rain shower heads are luxurious and bid showerheads cover you in warm water. We love it
Good Overall experience.
We have been using the Shower for about 6 months now, and it works fine. We have had no serious issues, but I feel it should have more water pressure, Also for some reason a small amount of water will flow out of the shower head in spurts throughout the day. I am unclear as to why this intermittent leak occurs, and although it is a minor issue., I view it as a sign of lesser quality. I did have another minor issue (hammer effect), and required a part. I contacted them, they responded quickly but said the part was out of stock and would be available in a couple months. True to their word, the part became available in the time frame they specified and I received soon after. For the price, I think the shower is good. It looks great and does everything advertised, but I find myself in the 2nd Bathroom shower once a week getting that higher water pressure I prefer.
Add a review