Excellent customer service! One of my kids damaged a part and they replaced it immediately, no questions asked.
Very happy with the product and the company!
Quiet and compact piece of exercise equipment for my apartment. Tons of YouTube videos available for workouts. Older folks: start with just 1 minute and work your way up. I also purchased the smaller one as a gift for a 4 year old.
We bought this for my 5 year old who needs the bouncing motion to help her concentrate and expel energy. She loves, her older brother loves it, my wife loves it. It is built very well / no issues in the 2 months its been in use.
This is a great trampoline! I have a very active 6yo who needed something to get a little energy out. After about a month of use, one of the legs would not screw completely on. I contacted the company, and they quickly sent out a replacement part. It has been working great since!
My 6 year old soon uses the trampoline in the apartment. Great for exercise while practicing social distancing. Also the after sale team did a great job in addressing questions I had regarding the product and sending parts for a trampoline.
This was a Christmas gift in 2019 for my kids. After almost one year of use, one of the support legs, which connects to the handlebar, broke off at the frame. I am thankful no one got hurt when it broke off. Unfortunately, product support is no longer available for this product and I cannot find a way to contact the seller through my order. We can no longer safely use the trampoline. I do wish that there were product support options made available through for at least the 1st year of use instead of just the 1st 6 months.
The pluses: The unit appears to be well made, stable and was easy to assemble.
The cons: We received this as a gift but the right handrail had a glob of solder in the threads of the nut that holds the handrail. When tightening the adjustment knob (M8 x 35mm) it was damaged. Now I cant secure the handrail and my wife cant use her Christmas gift. How can I get replacement parts so we can use this?
Ill update this review if I can get the parts I need.
UPDATE 1: s customer service sent replacement parts, but unfortunately they didnt work correctly either. Once again, there was an issue with the solder.
UPDATE 2: s customer service sent a second set of replacement parts.
UPDATE 3: s customer service acknowledged some of their units had a quality control problem and is offering us a full refund or a replacement trampoline. I realize problems will occur but Im impressed how responsive their customer service is so Im improving my star rating.
They contacted me, said that they were woking on the problem and are now sending me a new one! This trampoline was great at first! After about 2 weeks one of the pieces of fabric connecting the springs to the main trampoline broke. Since then more than half of them have broken and the trampoline is unusable. I think that it would be okay if you only jump occasionally but not if you use it regularly.
Reviews
Excellent customer service!
Excellent customer service! One of my kids damaged a part and they replaced it immediately, no questions asked. Very happy with the product and the company!
Really Sturdy and Quiet!
Quiet and compact piece of exercise equipment for my apartment. Tons of YouTube videos available for workouts. Older folks: start with just 1 minute and work your way up. I also purchased the smaller one as a gift for a 4 year old.
Worth it.
I love the full body work Great energy afterwards. The handle bar has to be tightened constantly.
Worth the price
We bought this for my 5 year old who needs the bouncing motion to help her concentrate and expel energy. She loves, her older brother loves it, my wife loves it. It is built very well / no issues in the 2 months its been in use.
Easy customer service
This is a great trampoline! I have a very active 6yo who needed something to get a little energy out. After about a month of use, one of the legs would not screw completely on. I contacted the company, and they quickly sent out a replacement part. It has been working great since!
Great for indoor workouts for kids.
My 6 year old soon uses the trampoline in the apartment. Great for exercise while practicing social distancing. Also the after sale team did a great job in addressing questions I had regarding the product and sending parts for a trampoline.
Leg broke off at the frame. We almost made it one year using this product.
This was a Christmas gift in 2019 for my kids. After almost one year of use, one of the support legs, which connects to the handlebar, broke off at the frame. I am thankful no one got hurt when it broke off. Unfortunately, product support is no longer available for this product and I cannot find a way to contact the seller through my order. We can no longer safely use the trampoline. I do wish that there were product support options made available through for at least the 1st year of use instead of just the 1st 6 months.
UPDATE: Good Customer Service
The pluses: The unit appears to be well made, stable and was easy to assemble. The cons: We received this as a gift but the right handrail had a glob of solder in the threads of the nut that holds the handrail. When tightening the adjustment knob (M8 x 35mm) it was damaged. Now I cant secure the handrail and my wife cant use her Christmas gift. How can I get replacement parts so we can use this? Ill update this review if I can get the parts I need. UPDATE 1: s customer service sent replacement parts, but unfortunately they didnt work correctly either. Once again, there was an issue with the solder. UPDATE 2: s customer service sent a second set of replacement parts. UPDATE 3: s customer service acknowledged some of their units had a quality control problem and is offering us a full refund or a replacement trampoline. I realize problems will occur but Im impressed how responsive their customer service is so Im improving my star rating.
A little pricey, but sturdier than el cheapo
330 pound capacity, much studier and heavier thsn the cheap ones
Broke Fast!
They contacted me, said that they were woking on the problem and are now sending me a new one! This trampoline was great at first! After about 2 weeks one of the pieces of fabric connecting the springs to the main trampoline broke. Since then more than half of them have broken and the trampoline is unusable. I think that it would be okay if you only jump occasionally but not if you use it regularly.
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