Based on 998 Reviews

Average

4.5

(998 Reviews)
5 Star
701
4 Star
179
3 Star
67
2 Star
39
1 Star
12

Reviews

  • user2

    Not impressed with assembly or quality of product

    This was a bear to put together because the instructions lacked important details, parts were missing and the quality of the wood could have been better. We purchased this bed because the other bed on another website was sold out for an unforeseen amount of time. The only plush is that this came with more storage. But in the end, it was a headache and the product left a little to be desired.

  • user2

    Almost great.

    Solid build, great ladder, and nice clean design. Trouble is every piece of wood in the box has several scratches on it. After my son starts using this I’m sure it will look far worse. Boxes arrived in great condition and was packed well. Best guess this happened when loading the boxes with product. If I spend money on something new I prefer to be the one to make it look used. Not buy it that way.

  • user2

    I was very disappointed, because informations product does not have the information ...

    I give 3 star , because between the top bunk not have enough size for one person sitting without hitting the head. I was very disappointed, because informations product does not have the information that is ideal bed for children under 8 or 9 years. My son already has seven years, therefore it will not use it for long. ? very good stuff, very beautiful great quality, but low height

  • user2

    Great quality, poor instructions for assembly

    While the build of the product is strong and sturdy, the assembly has been an absolute nightmare. The hardware wasn't labled and we used the wrong pieces only to find out way too late in the game. We had to back track and disassemble several different times because the instructions were not clear on which direction pieces needed to go. The hossle of everything also meant that the damaged pieces we had we're not worth the effort of taking apart yet again only to have to reassemble again.

  • user2

    Broken pieces

    Lots of broken pieces without paint on them or marks, scratches, probably from the factory. Put it together by myself in 1 day without problems. The kids will love it.

  • user2

    Several gaps in the frame

    Part of the top bunk railing had mold on it. Most of the drawers would not fit together properly as well as the frame. There are several gaps along parts of the frame from not fitting together correctly. The ladder is very unstable as it will not tighten. However it is sturdy and very nice once together. I however feel it is not worth what I paid for since several areas did not fit together properly.

  • user2

    Wood screws easily crack wood

    Wood split when screwing in screws in several places. They should have used the bolt and wood nuts for all instead of the wood screws.

  • user2

    Slats are weak.

    The bed is okay for the price. The slats however are very weak and flimsy, the bottom bed slat broke as my 2 year old laid down .

  • user2

    Super time consuming assembly, but will serve your purpose

    Took my many hours to assemble. You will easily make mistakes in picking the right screws since it’s some of them are packaged in a same zipper pack and you will have to identify it correctly. I made a mistake of screwing the wrong sizes and was super tough to find where I had screwed it. Had to unscrew everything to find it. Some of the parts should be assembled on the right side even though they look the same else you will not have the right alignment and grooves that will make it fit perfect. Overall the instructions and parts needs to be marked correctly and user friendly to make this tiresome job a tad easier. Once built, this should serve your need (for kids) . I am worried that too much weight (adults) would damage. And strictly no jumping on the bed ;)

  • user2

    No customer service

    Having holes drilled deep into the wood would help rather than screw 3 to 4 inch screws into the wood with an allen wrench! Foot board broke while attempting the above. Called for a replacement part four times and haven't been able to speak to anyone yet. No messages returned and voicemail box is "full." Looks like i bought some expensive firewood.

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