Like with all these things the directions are not always absolutely clear and you have to interpret a few things. There were not screw holes in 2 spots there were supposed to be. We accidentally ended up breaking a little piece but thankfully it was in a spot that wasn’t visible. Inserting the shoe section was the trickiest. Overall I’m happy with the product - it looks good and will be functional. I have this for about 1 month. I will say it does have an odor to it. It’s like an over powering fake wood smell and it does tend to stink up my mud room but I’m hoping with age it decreases.
One of the pieces was damaged and even during this pandemic they got the corrected piece to us in a fair amount of time. This is exactly what we needed for our mudroom. The shoe cubbies are tight (actually not usable) for my husband and son (size 10/11 feet). But for the girls it works great!
My unit didn't come with any parts except the hangers, I called the mfg on the directions and they did ship me the missing parts. Directions are only pictures, the wood pieces are NOT labeled like the direction pictures, but simple enough to figure out, beware of nailing the back on, Do not try and nail the back on in the middle, I didn't have it lined up and went through the wood (my fault)...has parts to attached to the wall, but no directions on how to secure it..very very white in color..
REVISED to four stars on 10/28/21: When I reported the issue and asked for a return, supplier customer service provided excellent, timely communication. They explained they were changing the shelf config on this model. Apparently, the new style with the shorter shelf was being produced at the factory but should not have shipped yet. They offered to send me the missing shelf and a partial credit of $25 for the mix-up if I wanted to keep the item. The shelf arrived; I assembled it all very quickly by myself. It's not quite what I ordered, but I'm going to make it work because 1) excellent service from the supplier and 2) the item is attractive and seems sturdy.
Product was packaged well, and the directions were clear and seemed easy to assemble. However, one wire shelf was missing from the box. Also (and this is the main reason it’s going back), the product photos on show two full wire shelves. The model I received had one full and the other which was not in the package was a half size. I needed room for 6-8 pairs of shoes which is why I purchased this item with TWO FULL SIZE shelves. That’s not what I received, though. Too bad because I wanted to like this…
When I checked the item on line it said it was shipped from Oregon and showed a big house. When I got the item it was made in China and sent from Wisconsin. I felt lied to. The product is okay but I will watch for this company and ensure I do not order again.
I really like it, it wasn't too hard putting together. I did it myself in less than an hour. The picture isn't accurate though, area the shoes go is slightly different. Also the hooks don't screw in which is a little annoying because your coat will take the hook off every time but super easy to just slip it back on.
Reviews
I like it
Like with all these things the directions are not always absolutely clear and you have to interpret a few things. There were not screw holes in 2 spots there were supposed to be. We accidentally ended up breaking a little piece but thankfully it was in a spot that wasn’t visible. Inserting the shoe section was the trickiest. Overall I’m happy with the product - it looks good and will be functional. I have this for about 1 month. I will say it does have an odor to it. It’s like an over powering fake wood smell and it does tend to stink up my mud room but I’m hoping with age it decreases.
Good customer service
One of the pieces was damaged and even during this pandemic they got the corrected piece to us in a fair amount of time. This is exactly what we needed for our mudroom. The shoe cubbies are tight (actually not usable) for my husband and son (size 10/11 feet). But for the girls it works great!
Good value
Perfect size for my entryway. Wasn't too difficult to assemble. But the holes for the bottom shelves don't line up, so the shelves are crooked.
Good value for the $
Very good step by step instructions. It’s a lot of assembly. Was a bit disappointed that the backing is hearty paper board. Still worth the price.
Great for the price
Perfect for the space I needed it to go. Good size for a few shoes and coats to go on
Happy with it!
Parts weren't labeled but I figured out how to make it work. Put it together all on my own. Not difficult at all.
Check for parts
My unit didn't come with any parts except the hangers, I called the mfg on the directions and they did ship me the missing parts. Directions are only pictures, the wood pieces are NOT labeled like the direction pictures, but simple enough to figure out, beware of nailing the back on, Do not try and nail the back on in the middle, I didn't have it lined up and went through the wood (my fault)...has parts to attached to the wall, but no directions on how to secure it..very very white in color..
Not quite as pictured and missing parts - REVISED
REVISED to four stars on 10/28/21: When I reported the issue and asked for a return, supplier customer service provided excellent, timely communication. They explained they were changing the shelf config on this model. Apparently, the new style with the shorter shelf was being produced at the factory but should not have shipped yet. They offered to send me the missing shelf and a partial credit of $25 for the mix-up if I wanted to keep the item. The shelf arrived; I assembled it all very quickly by myself. It's not quite what I ordered, but I'm going to make it work because 1) excellent service from the supplier and 2) the item is attractive and seems sturdy. Product was packaged well, and the directions were clear and seemed easy to assemble. However, one wire shelf was missing from the box. Also (and this is the main reason it’s going back), the product photos on show two full wire shelves. The model I received had one full and the other which was not in the package was a half size. I needed room for 6-8 pairs of shoes which is why I purchased this item with TWO FULL SIZE shelves. That’s not what I received, though. Too bad because I wanted to like this…
Mixed
When I checked the item on line it said it was shipped from Oregon and showed a big house. When I got the item it was made in China and sent from Wisconsin. I felt lied to. The product is okay but I will watch for this company and ensure I do not order again.
Really like it, just the hooks don't stay in place
I really like it, it wasn't too hard putting together. I did it myself in less than an hour. The picture isn't accurate though, area the shoes go is slightly different. Also the hooks don't screw in which is a little annoying because your coat will take the hook off every time but super easy to just slip it back on.
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