First they sent me the wrong instructions. None of the pieces matched what I was sent. Then the listing I ordered from totally disappeared. I had to find the seller to contact them. They admitted I had the wrong instructions so they sent me the right ones. I finally got a chance to work on it again to find out that the holes on both sides do not line up with the seat and back that they are supposed to connect to. It was off on both sides. One of the holes didnt even line up with wood. They just kept wanting me to send more and more pictures of all the problems I was having but I dont have time for that. I had to get someone to come and just drill new holes in the chair because they didnt want to let me return it. If you like very firm, then this might be for you.
Update:
The seller has been very helpful and communicative during this whole process. They have walked me through different solutions and offered to help in many ways to make sure I had the best experience with them and the chair. They have excellent customer service and want to make sure you are 100% satisfied with their product. My family came and spent several days sleeping on the chair and they loved it. She said it fit her fine and was very comfortable. My daughter keeps it in her room and loves that she can change it around depending on her needs. Thank you very much for all of your help and willingness to make sure your customers are satisfied with their purchase.
This chair was exactly what I needed for an out of state friend to spend an occasional over night visit at my home. Delivery was fast but there were a couple of problems. The pleasant outcome came when the vender remained in close contact with our family and took a substantial interest in correcting any problems. I would not hesitate for a moment to do additional business with this company because of their outstanding commitment to customer service. We were left with a comfortable, attractive, sleeper chair, and a transaction that turned out to be completely satisfying . Customer service is the mark of a strong reliable company.
After initially reviewing the post the customer service team reached out to me and gave me the ultimate customer service experience Ive had on . The team took care of Me and all of my concerns. I give this company 5 stars in customer service and appreciate their commitment to excellence
Really outstanding customer service. I was really surprised. The chair was comfortable and surpassed my expectations. We has a little issue with the back of the chair but we contacted the seller and they made with right immediately. I really wish all seller weee like this, honestly.
Ordered this chair for my mom and we made one small mistake on assembling. Totally our fault! The seller was extremely helpful. Was very happy with their customer service. My mom is loving her chair. She had a guest sleep on it this weekend and they said it was quite comfortable.
I live-in a small oul house and this chair serves multiple purposed. I love it!! I so wish the Sent cushion had more squish to it but when in the chaise or the bed position its fine.
Reviews
Nap time
I use this to take a nap on. It is great.
Dont waste your time-update
First they sent me the wrong instructions. None of the pieces matched what I was sent. Then the listing I ordered from totally disappeared. I had to find the seller to contact them. They admitted I had the wrong instructions so they sent me the right ones. I finally got a chance to work on it again to find out that the holes on both sides do not line up with the seat and back that they are supposed to connect to. It was off on both sides. One of the holes didnt even line up with wood. They just kept wanting me to send more and more pictures of all the problems I was having but I dont have time for that. I had to get someone to come and just drill new holes in the chair because they didnt want to let me return it. If you like very firm, then this might be for you. Update: The seller has been very helpful and communicative during this whole process. They have walked me through different solutions and offered to help in many ways to make sure I had the best experience with them and the chair. They have excellent customer service and want to make sure you are 100% satisfied with their product. My family came and spent several days sleeping on the chair and they loved it. She said it fit her fine and was very comfortable. My daughter keeps it in her room and loves that she can change it around depending on her needs. Thank you very much for all of your help and willingness to make sure your customers are satisfied with their purchase.
Great product
Great product! I recommend the store and its service.
A troubled order with a pleasant outcome.
This chair was exactly what I needed for an out of state friend to spend an occasional over night visit at my home. Delivery was fast but there were a couple of problems. The pleasant outcome came when the vender remained in close contact with our family and took a substantial interest in correcting any problems. I would not hesitate for a moment to do additional business with this company because of their outstanding commitment to customer service. We were left with a comfortable, attractive, sleeper chair, and a transaction that turned out to be completely satisfying . Customer service is the mark of a strong reliable company.
Great and Outstanding Customer Service
After initially reviewing the post the customer service team reached out to me and gave me the ultimate customer service experience Ive had on . The team took care of Me and all of my concerns. I give this company 5 stars in customer service and appreciate their commitment to excellence
Wonderful customer service
Really outstanding customer service. I was really surprised. The chair was comfortable and surpassed my expectations. We has a little issue with the back of the chair but we contacted the seller and they made with right immediately. I really wish all seller weee like this, honestly.
Comfortable upholstery good finishing . See
Chair has a nice clean look and easily converts to a bed. Bed is comfortable an upholstery is better than I expected. Very pleased with it
Great customer service
Ordered this chair for my mom and we made one small mistake on assembling. Totally our fault! The seller was extremely helpful. Was very happy with their customer service. My mom is loving her chair. She had a guest sleep on it this weekend and they said it was quite comfortable.
Great size for a small home
I live-in a small oul house and this chair serves multiple purposed. I love it!! I so wish the Sent cushion had more squish to it but when in the chaise or the bed position its fine.
very Satisfied
very Nice chair. The three positions work nice.
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