I love this product. It looks so nice. How ever i didnt get a remote control with it our theres no temperature control on it. Other then that i love this product
I bought this for my Granddaughter and her first apartment, when she and her friend put it together the parts did not fit, missing parts also, and so the doors were not able to be put on, what can be done to make this right?
I have so much to say about this. First of all, we LOVE it! As you can see from the photos, this is both dog and child approved (also cat approved, but I didn't have any pictures of those). We all love the look--My mother commented that she didn't even realize the fire was fake!--and the warmth. The first time I turned on the heat, I thought it really wasn't that warm, but when I left the room and came back, I realized how cozy the room was. The heater definitely does its job, though I wish the heat came from the bottom of the fire, rather than from above it. That would literally be my only complaint.
As for set up, it was actually a lot of fun. We made it a family project as you can see from the images. It took us four hours, so do not even try to get started unless you have a decent chunk of time to work on it. I imagine that it is just barely possible to do this by yourself, but it would be hard. Two people is best. And it's an easy set up, just know that there are LOTS of pieces.
Overall, I'm super happy with it.
Beware, they do not include instructions with this. You have to download and print it yourself. All 47 pages. It was a bear to put together and nearly every piece was mislabeled and some hardware is missing and I had to get the parts from a hardware store. Feels a bit wobbly but it really does look nice.
Bought this in 2018 for my new home and I loved how cozy it made my family room feel. After the first winter, the light stopped working, heater still works. I contacted the company and bought a replacement bulb since not the average type you can purchase from Lowes and when I tried to install we noticed it was different from what was originally installed. Customer service said they cant sell the one needed and they are told to send the one I received even though wrong replacement. He suggested to purchase a replacement unit for $60. After 1 season this shouldnt have happened. Disappointed.
The packing was excellent. No damages. One out of the packaging notices all these scratches. Not really worth money paid for it. Also doesn't come with a remote nor says what temp it's set at.
Reviews
Remote control
I love this product. It looks so nice. How ever i didnt get a remote control with it our theres no temperature control on it. Other then that i love this product
This was a gift
I bought this for my Granddaughter and her first apartment, when she and her friend put it together the parts did not fit, missing parts also, and so the doors were not able to be put on, what can be done to make this right?
Doesnt work
Doesnt work as stated.
Dog approved!
I have so much to say about this. First of all, we LOVE it! As you can see from the photos, this is both dog and child approved (also cat approved, but I didn't have any pictures of those). We all love the look--My mother commented that she didn't even realize the fire was fake!--and the warmth. The first time I turned on the heat, I thought it really wasn't that warm, but when I left the room and came back, I realized how cozy the room was. The heater definitely does its job, though I wish the heat came from the bottom of the fire, rather than from above it. That would literally be my only complaint. As for set up, it was actually a lot of fun. We made it a family project as you can see from the images. It took us four hours, so do not even try to get started unless you have a decent chunk of time to work on it. I imagine that it is just barely possible to do this by yourself, but it would be hard. Two people is best. And it's an easy set up, just know that there are LOTS of pieces. Overall, I'm super happy with it.
Great Investment
When you can't have a real fireplace this is a good filler. Aesthetically pleasing, and the heater works well.
Not worth the money I paid
Beware, they do not include instructions with this. You have to download and print it yourself. All 47 pages. It was a bear to put together and nearly every piece was mislabeled and some hardware is missing and I had to get the parts from a hardware store. Feels a bit wobbly but it really does look nice.
Arrived damaged!
Product arrived damaged after waiting for it so long!
Light bulbs cant be replaced if burn out
Bought this in 2018 for my new home and I loved how cozy it made my family room feel. After the first winter, the light stopped working, heater still works. I contacted the company and bought a replacement bulb since not the average type you can purchase from Lowes and when I tried to install we noticed it was different from what was originally installed. Customer service said they cant sell the one needed and they are told to send the one I received even though wrong replacement. He suggested to purchase a replacement unit for $60. After 1 season this shouldnt have happened. Disappointed.
Excellent choice
Love this electric fireplace tv stand
Be cautious about buying this item
The packing was excellent. No damages. One out of the packaging notices all these scratches. Not really worth money paid for it. Also doesn't come with a remote nor says what temp it's set at.
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